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How to Cancel Your Trip and Get a Refund

How to Cancel Your Trip and Get a Refund

I'm going to Egypt! Well, at least mentally anyway cus you know your girl decided to cancel and get a refund. I don't play with corona and travel bans! 🙅

Lately, there has been a lot of confusion and panic in the world because of the rapid widespread of the coronavirus, also known as (COVID-19). Experts have advised to avoid high-risk countries (with a high number of corona cases), and some government officials have banned travel altogether. This has led to major chaos for many travelers. If you are in need of cancelling your trip and getting a refund, this post is for you! Read on and share with a friend who may need it. 
Steps to Cancel Your Trip and Get a Refund

1. Be patient.
Airlines and travel agencies are getting overwhelmed with the crazy amount of calls and emails right now. There was no way to predict these events and honestly they are understaffed and unable to efficiently and quickly address all their clients' needs. It will take time.

I spent over SIX hours trying to cancel my flight and get a refund. I was never rude nor angry at the employee because it is not their fault and they are simply trying to do their job. I was patient and successful in my goal with the help of a kind lady at Cheapoair

2. Contact your airline or travel agency.
No duh, right? Sounds easy but airlines are getting an influx of calls and emails right now so it's not that simple. First you have to find all forms to contact your airline. Some have longer wait times than others and some are just not working at all. Here are some forms of communication airlines and travel agencies have:
  • Phone 
  • Email
  • Live Chat
I tried calling my airline several times and their line was busy. I could not even get in the queue. I successfully emailed my airline a few times but they eventually stopped responding. I also tried their live chat but never got a hold of a representative and kept getting disconnected. This airline was not helpful but other airlines can be. Fortunately, I booked my trip originally through Cheapoair and they were able to help. Their phone line was busy but I was able to get support through their live chat. I had to wait behind over 600 customers. I waited for hours for a representative and eventually got the cancellation and refund. 

3. Go to the airport and talk to your airline.
This would be the last resort if you are still unable to get the support you need. This may be a quicker and more effective alternative.
  • Be polite - They are also concerned about the corona virus just like you. They are trying to do the best job they can. 
  • Be patient - So important that it needed to be said twice! Be patient with the process. It will usually take several hours with the high volume of calls, emails, and messages airlines and travel agencies are getting right now. Sometimes getting the support you need means waiting in a live chat queue for several hours and chatting for a couple more hours to get a refund and cancellation. These things take time. 
  • Do not send 10 million emails before getting a response - Overwhelming the staff even more does not help anyone. All it will do is slow down service.
  • Try different forms of communication. If the phone are busy, try an email or a live chat. 
  • Have all your information ready. This will speed up the process. Make sure you have your booking number and airline information ready to provide to the representative. It will save you time and get service faster. 

Please note that some airlines and travel agencies may charge a cancellation fee or not allow for cancellations at all. But with the current situation, many have made changes to their policies. Make sure to stay informed and wash your hands! The CDC is a great resource for coronavirus updates and tips. 

You can find more travel tips on my blog! Make sure to subscribe for budget travel tips (post coronavirus crisis of course) and be my friend on IG


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